Effective August 29, 2026

Privacy policy

This policy explains how Sens du Noir collects, uses, discloses and protects personal information when you visit the store, contact us, subscribe to marketing or place an order.

This policy applies to the Sens du Noir website and related customer-service interactions. A third-party service may provide its own privacy notice for information it processes independently.

1. Information we collect

Information you provide

Contact information such as name, email address and telephone number.
Order information such as products, sizes, quantities, delivery and billing details.
Messages, return requests, product questions and other support communications.
Marketing preferences and newsletter subscription status.

Information collected through the store

Device and browser category, page and product views, searches, referral source and approximate interaction timing.
Shopping activity such as cart additions, removals and checkout starts.
Cookie or local-storage preferences and identifiers needed for requested functionality.
Security information needed to prevent abuse, fraud or unauthorized access.

Payments

Payment information is submitted directly to the connected payment processor. Sens du Noir receives transaction status and limited payment-related details needed to manage the order, but is not intended to receive or store complete card numbers or security codes.

2. How we use information

To provide the store, maintain the cart and operate secure checkout.
To verify, process, fulfill, deliver, return and refund orders.
To answer questions and maintain customer-service records.
To detect fraud, protect the website and enforce store terms.
To measure store performance and improve navigation, products and customer experience where permitted.
To send marketing when subscribed and manage opt-out requests.
To meet tax, accounting, recordkeeping and other legal obligations.

We disclose information only as reasonably necessary to providers that support the store, including website hosting and infrastructure, payment processing, shipping and logistics, customer support, analytics, fraud prevention and professional advisers. Providers receive only the information needed for their role and are expected to handle it appropriately.

Information may also be disclosed to comply with law, legal process or valid government requests; to protect rights, safety and security; or in connection with a business financing, merger, acquisition, reorganization or sale, subject to applicable safeguards.

4. Sale, sharing and targeted advertising

Sens du Noir does not currently sell personal information for money or activate cross-site targeted-advertising tools. If these practices change, this policy and the available privacy controls will be updated before activation as required by law.

5. Retention

Information is retained for as long as reasonably necessary for the purpose collected, including fulfillment, customer support, fraud prevention, legal compliance and dispute resolution. Retention periods vary: order and accounting records may be kept longer than routine analytics or abandoned-cart data. Information is deleted or de-identified when it is no longer reasonably required, subject to lawful exceptions.

6. Your privacy choices

Depending on where you live and subject to legal exceptions, you may request access to, correction of or deletion of eligible personal information, or information about how it has been used or disclosed. You may also withdraw analytics consent through the site’s privacy controls and unsubscribe from marketing using the method provided in the message or by contacting us.

To submit a request, use Contact us and describe the request. We may need to verify identity and authority before responding. We will not discriminate against a customer for exercising an applicable privacy right.

7. Children

The store is not directed to children under 13, and Sens du Noir does not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information.

8. Security

We use administrative and technical measures designed to protect information, including encrypted transport, restricted administrative access and payment processing through a specialized provider. No storage or transmission system can be guaranteed completely secure.

9. Changes to this policy

We may update this policy to reflect operational, legal or technology changes. The effective date will be revised when a material update is published.

10. Contact

Privacy questions and requests can be submitted through Contact us. Sens du Noir operates from България.